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Shipping Policy

Last updated: Feb 23 2024

Thank you for choosing Tapstar Pro! This Shipping Policy outlines the terms and conditions regarding the shipment of products ordered from our website. By making a purchase and using our services, you agree to comply with the terms outlined in this policy.

Order Processing and Shipment: 1.1. All orders are processed within 4 days after payment verification. Orders are not processed or shipped on weekends or holidays. Please allow additional time for order processing during peak seasons or promotional periods. 1.2. Once your order has been processed and shipped, we will provide you with a tracking number via email or any other method of communication provided during checkout. 1.3. We strive to ensure that the products you order are in stock. In the event that an item is out of stock or unavailable for immediate shipment, we will notify you promptly and provide an estimated restocking date or offer a suitable alternative. 1.4. We are not responsible for any delays or damages caused by the shipping carrier or any other circumstances beyond our control.

Shipping Methods and Delivery Time: 2.1. We offer various shipping methods, which may include standard shipping, express shipping, or other options as specified during the checkout process. 2.2. The estimated delivery time for each shipping method is provided during the checkout process and is based on the destination and the selected shipping option. 2.3. Please note that delivery times are approximate and may vary depending on factors such as the shipping destination, customs clearance, weather conditions, and other unforeseen circumstances. 2.4. Any delivery date or time provided is an estimate and not guaranteed. We are not liable for any delays or damages resulting from late deliveries.

Shipping Rates and Fees: 3.1. Shipping rates and fees are calculated based on the weight, size, destination, and shipping method chosen for your order. The applicable shipping charges will be displayed during the checkout process. 3.2. Any additional fees, such as customs duties, taxes, or import charges, imposed by the destination country are the responsibility of the customer and may be collected at the time of delivery.

Shipping Restrictions: 4.1. We currently offer shipping to CA/US and may expand our shipping destinations in the future. If your country or region is not listed during the checkout process, we regret that we cannot fulfill orders to that location at this time. 4.2. Certain products may be subject to shipping restrictions or regulations based on the nature of the item or destination. We comply with all applicable laws and regulations regarding shipping restrictions and reserve the right to cancel or refuse orders that violate these restrictions.

Order Tracking: 5.1. Once your order has been shipped, you will receive a tracking number and instructions on how to track your package. You can use this tracking number to monitor the status and location of your shipment. 5.2. If you have any issues or questions regarding the tracking of your order, please contact our customer support team for assistance.

Lost or Damaged Packages: 6.1. In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will initiate an investigation with the shipping carrier and work towards a resolution. 6.2. It is important to inspect your package upon delivery. If you notice any visible damage to the package, please make a note of it with the delivery personnel and notify us immediately.

Returns and Exchanges: 7.1. For information regarding returns, exchanges, and our refund policy

Frequently Asked Questions 🙋🏼‍♂️

TapStar uses special technology that lets customers quickly leave reviews by tapping their phone on our stand or card. It’s super easy and fast! We use the same cool tech as Apple Pay or Google Pay. Just so you know, TapStar has nothing to do with Google. Our cards are like helpful tools to make it easier for your customers to leave reviews on this platform.

Yes, you’ll need to set up the TapStar Stand yourself. We offer a straightforward installation guide available here. Once you’ve followed the steps and set them up in your store, they’ll be good to go!

With TapStar Pro, customers can easily leave reviews by tapping their phone on our stand or card. It’s quick and simple! We use the same technology as Apple Pay or Google Pay. It’s essential to know that TapStar Pro is not connected to Google. Our cards are like helpful tools to make it easier for your customers to leave reviews on this platform.

Yes, you’ll need to set up the TapStar Pro Stand yourself. We offer a straightforward installation guide available here. Once you’ve followed the steps and set them up in your store, they’ll be good to go!

Absolutely! You have the flexibility to set up each device for a different location if required!

We believe in the effectiveness of TapStar Pro, and we want you to feel confident in choosing our product. That’s why we offer a 100% Money-Back Guarantee to ensure your satisfaction. Here’s how it works:

Our Guarantee: If, within the first 30 days of using TapStar Pro, your average monthly reviews don’t increase by at least 20%, we’ll provide a full refund.

How to Claim:

  1. Use TapStar Pro consistently for at least 30 days.
  2. Keep track of your average monthly reviews before and after using TapStar Pro.
  3. If your reviews haven’t increased by at least 20%, collect evidence (like screenshots or analytics data).
  4. Contact our support team at with your purchase details, review evidence, and a brief explanation.

Upon approval, we’ll initiate the refund process. Please note, the customer is responsible for the return shipping cost. You’ll receive a full refund within 14 business days after returning the product.

Absolutely! TapStar Pro is compatible with all smartphone types, including iPhones and Android devices. Regardless of your customers’ phone preferences, they can easily use TapStar Pro to leave reviews.

TapStar Pro is a one-time purchase, and there are no extra fees or subscriptions needed. Once you have the stand or card, you can use it indefinitely to gather reviews without any ongoing costs.

To give feedback on your business with TapStar Pro, customers need to have a Google account. Most smartphone users already have a Google account from using popular platforms like YouTube, Gmail, or Google Maps. In fact, 91% of smartphone users have an active Google account.

By making use of the widespread use of Google accounts, TapStar Pro ensures that most of your customers can easily leave reviews.

Yes, TapStar Pro is designed with security in mind. The NFC technology used is secure and ensures that customer information is protected during the review process.

NFC cards and QR codes both do similar things by allowing contactless data transfer, but they use different technologies:

  • NFC Card: Needs close proximity for data transfer, offering enhanced security and faster transactions. It’s great for secure transactions like payments.

  • QR Code: Can be scanned from a distance using a smartphone’s camera. It’s commonly used for various purposes like marketing and ticketing.

NFC is more secure and quicker, especially for sensitive transactions, making it advantageous in certain situations.

Customers just need to tap on the TapStar Pro—no need for additional steps. This simple action will smoothly take them to your Google Review page, making it hassle-free to access and leave reviews.

TapStar Pro never expires or has a review limit! 

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