Return Policy
At Tapstar Pro, we prioritize the satisfaction and success of our esteemed business partners. We recognize that, albeit rare, situations may arise concerning our products. Be assured, we are fully dedicated to promptly addressing any concerns and providing you with a seamless experience.
We offer a 30-day return policy, allowing you to request a refund within 30 days of receiving your order.
To qualify for a return, your item must be in its original condition upon receipt, and you’ll need to provide proof of purchase.
Please note that return shipping costs are your responsibility. Upon approval of your return request, you’ll need to arrange and cover the shipping fees. We’ll provide detailed instructions for returning the package.
*Return shipping costs are non-refundable.
Exchanges: The most efficient way to get the item you desire is to return the current one and make a separate purchase for the new item.
Damages and issues: Upon receiving your order, please inspect it immediately. If you find it defective, damaged, or incorrect, inform us promptly so we can investigate and resolve the issue.
Verification of Product Issues: In some cases, we may request additional evidence to validate reported problems. This may include sharing photos, videos, or detailed descriptions to aid in processing your replacement and improving our products and services.
Product Warranty: At Tapstar Pro, we stand by the quality and reliability of our products. Each purchase is covered by a 3-month warranty from the delivery date, ensuring you receive fully operational products and protection against manufacturing defects.
To initiate a return, please submit your request along with your order number via our CONTACT US FORM, selecting the ‘Return Request’ option.
To expedite the process, provide the following information based on your concern:
For incorrect or damaged items:
- Photo of the damaged or incorrect product
- Photo of the shipping label
For defective items:
- Brief video demonstrating the defect
Others:
- Detailed description of the issue or reason for return
Exceptional Customer Support: Our commitment to your satisfaction extends beyond the point of purchase. If you have any questions, feedback, or concerns about our products or services, our dedicated customer support team is here to assist you.
We deeply appreciate the trust you’ve placed in Tapstar Pro as your NFC technology provider. Our return policy reflects our steadfast dedication to your success and our firm commitment to delivering reliable, high-quality products. Should you encounter any issues, rest assured, we’re here to help you ensure the ongoing prosperity of your business.
Frequently Asked Questions 🙋🏼♂️
TapStar uses special technology that lets customers quickly leave reviews by tapping their phone on our stand or card. It’s super easy and fast! We use the same cool tech as Apple Pay or Google Pay. Just so you know, TapStar has nothing to do with Google. Our cards are like helpful tools to make it easier for your customers to leave reviews on this platform.
Yes, you’ll need to set up the TapStar Stand yourself. We offer a straightforward installation guide available here. Once you’ve followed the steps and set them up in your store, they’ll be good to go!
With TapStar Pro, customers can easily leave reviews by tapping their phone on our stand or card. It’s quick and simple! We use the same technology as Apple Pay or Google Pay. It’s essential to know that TapStar Pro is not connected to Google. Our cards are like helpful tools to make it easier for your customers to leave reviews on this platform.
Yes, you’ll need to set up the TapStar Pro Stand yourself. We offer a straightforward installation guide available here. Once you’ve followed the steps and set them up in your store, they’ll be good to go!
Absolutely! You have the flexibility to set up each device for a different location if required!
We believe in the effectiveness of TapStar Pro, and we want you to feel confident in choosing our product. That’s why we offer a 100% Money-Back Guarantee to ensure your satisfaction. Here’s how it works:
Our Guarantee: If, within the first 30 days of using TapStar Pro, your average monthly reviews don’t increase by at least 20%, we’ll provide a full refund.
How to Claim:
- Use TapStar Pro consistently for at least 30 days.
- Keep track of your average monthly reviews before and after using TapStar Pro.
- If your reviews haven’t increased by at least 20%, collect evidence (like screenshots or analytics data).
- Contact our support team at support@tapstarpro.com with your purchase details, review evidence, and a brief explanation.
Upon approval, we’ll initiate the refund process. Please note, the customer is responsible for the return shipping cost. You’ll receive a full refund within 14 business days after returning the product.
Absolutely! TapStar Pro is compatible with all smartphone types, including iPhones and Android devices. Regardless of your customers’ phone preferences, they can easily use TapStar Pro to leave reviews.
TapStar Pro is a one-time purchase, and there are no extra fees or subscriptions needed. Once you have the stand or card, you can use it indefinitely to gather reviews without any ongoing costs.
To give feedback on your business with TapStar Pro, customers need to have a Google account. Most smartphone users already have a Google account from using popular platforms like YouTube, Gmail, or Google Maps. In fact, 91% of smartphone users have an active Google account.
By making use of the widespread use of Google accounts, TapStar Pro ensures that most of your customers can easily leave reviews.
Yes, TapStar Pro is designed with security in mind. The NFC technology used is secure and ensures that customer information is protected during the review process.
NFC cards and QR codes both do similar things by allowing contactless data transfer, but they use different technologies:
NFC Card: Needs close proximity for data transfer, offering enhanced security and faster transactions. It’s great for secure transactions like payments.
QR Code: Can be scanned from a distance using a smartphone’s camera. It’s commonly used for various purposes like marketing and ticketing.
NFC is more secure and quicker, especially for sensitive transactions, making it advantageous in certain situations.
Customers just need to tap on the TapStar Pro—no need for additional steps. This simple action will smoothly take them to your Google Review page, making it hassle-free to access and leave reviews.
TapStar Pro never expires or has a review limit!